FAQ

The team at Peter Kate is always here to help make your shopping experience a breeze. Read these answers to commonly asked questions, and if you don’t find your query, don’t hesitate to contact us anytime (or chat with us using the app in the bottom right corner).

Shipping & Delivery

Domestic shipping can take up to 5 business days.

Yes, we offer free shipping for all orders over $150. Some heavy items have a $15 flat rate. All of these items will have a note in the description.

No, we do not ship internationally at this time.

We normally ship products via UPS. If you would like to request USPS or Fed Ex feel free to call the store 3026567463 after your order is placed.

Returns & Refunds

Your purchase may be returned or exchanged 14 days following the date of receipt of your item(s). All merchandise returned must be returned in the original condition, unworn, unwashed, with tags intact.  Shipping fees are not refundable. 

Your purchase may be returned or exchanged 14 days following the date of receipt of your item(s). All merchandise returned must be returned in the original condition, unworn, unwashed, with tags intact.  Shipping fees are not refundable. 

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

Visit our website, at the bottom under "Explore" Click "Refund Policy", follow the prompts to process a refund.

We do not charge for refunds. We charge $8 for return shipping labels but you are more then welcome to bring your item in store or ship back with your own shipping method for free.

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Free returns

Returns within 30 days receive a full refund.

Worldwide shipping

Ship anywhere, rates available at checkout.

24/7 support

Call us anytime at 1(800) 555-1234.